Returns and Exchanges Policy
All sales are final.
If delivered item(s) are different from what you ordered, are broken, stained, or defective, please inquire within 30 days of order placement using the contact form with a brief description of your issue. Please include order number, images, and any pertinent information. Please allow 1-3 business days for response.
Please note that under certain circumstances, products cannot be returned or replaced:
- Refunds will only be issued if items are incorrect, damaged in shipment, or defective.
- Please contact us to request return/replacement providing your order information and reason for your request.
- To be eligible, you must contact within 30 days of purchase. Orders outside of this time period will not qualify.
- Damages from normal use, wear and tea, sun damage, etc., are not covered
You are responsible for shipping costs if agreed upon products are returned at your request. However, if an item exchange occurs due to defective product or incorrect delivery, we will cover the shipping cost.
No refunds or exchanges on SA Point Prizes for any reason. Shipping charges are non-refundable.