Returns and Exchanges Policy
All sales are final.
If delivered item(s) are different from what you ordered, or are broken or defective, please inquire within 10 days of order arrival using the contact form with a brief description of your issue. Please include order number, images, and any pertinent information. Please allow 1-3 business days for response.
- Exchanges and refunds will only be issued if items are incorrect, damaged, or defective.
- To be eligible, you must contact within 10 days of receiving your order. Orders outside of this time period will not qualify.
- Damages from normal use, wear and tear, sun damage, etc., are not covered. Please note that due to hand worked elements during the manufacturing process, variations between Sonny Angel figures (i.e. paint, color, lines, etc.) is normal and not considered defective.
- Under certain circumstances, products cannot be returned or replaced.
- Damages to the box or bag are not covered.
You are responsible for shipping costs if agreed upon products are returned at your request. However, if an item exchange occurs due to defective product or incorrect delivery, we will cover the shipping cost.
No refunds or exchanges on SA Point Prizes for any reason. Shipping charges are non-refundable.