Agreement

Store Profile

Store Name

Sonny Angel Store USA

Managed By

Dreams USA, Inc.

Managing Director

Alan Buff

Location

2 Charles Street, Suite 3B, Providence, RI 02904

TEL

401.331.5729

FAX

41.372.2518

E-mail

Please inquire using our CONTACT form.

 

HP

http://sonnyangelstoreusa.com

Products Sold

Mini-figures and other items from Dreams USA.

Sales figures

All products are sold while supply lasts. We make every effort to keep inventory availability information up to date on the site. In the rare occurrence when product you ordered is out of stock, we will contact you by phone or e-mail.

Other Costs

Please refer to our shipping cost chart for details. Please also note that sales tax will be collected where required by law.

Delivery time

We will make every effort to ship all orders for in-stock merchandise within 5-10 business days after the order is placed, often sooner.

Payment Options

SonnyAngelUSA.com requires credit card payments to process your order. Credit Card customers must enter their CVV (code on back of card) to complete a transaction.

Defective Product Return Policy

We have developed what we believe is a fair return policy, as stated below. Please note that by purchasing goods from Sonny Angel / Dreams USA, you have agreed to the following terms. Note: All International sales are final. - See more at: http://sonnyangelstoreusa.com

Returning Products

Sales at Sonnyangelusa.com are final. Most figures we sell are collectible, made in limited runs and are often hand-painted or assembled. Slight imperfections are typical with this kind of product and, in fact, often enhance the value. However, if your merchandise has a significant defect right out of the box (e.g., the product is broken, has missing parts, etc.), we'll be happy to exchange it for a non-damaged item. All other sales at Store.Sonnyangelusa.com are final. Please keep in mind that Sonny Angel / Dreams USA cannot replace specific blind box figures. If the defective figure you received from Sonnyangelusa.com was blind boxed, we will gladly replace it with another blind box. We cannot, however, guarantee that you will be given the same figure you received originally. To begin the return process, please sign in to your Sonnyangelusa.com account and follow the instructions below within FOURTEEN (14) DAYS from the date of receipt. A Sonny Angel / Dreams USA Customer Support Representative will contact you within 72 hours. Please note: Sonny Angel / Dreams USA will only accept defective returns for items that are received in their original packaging. Accessories, plastic packaging, and anything else that came with the item must be included as well. If your return does not meet these conditions, you'll be charged a 15% or $15 re-stocking fee, whichever is greater, or have your defective merchandise returned to you. Items damaged due to customer abuse or negligence will not be accepted. store.sonnyangelusa.com only accepts returns for items purchased at store.sonnyangelusa.com. To return or exchange a Sonny Angel / Dreams USA product purchased at a non-Sonny Angel / Dreams USA store, please contact the store where the purchase was made and follow their return and exchange guidelines. store.sonnyangelusa.com will not accept returns or exchanges on items purchased from any other stores. We understand that the box/packaging is art itself, however, Sonny Angel / Dreams USA will not exchange/return an item due to defective/damaged packaging. How to Make a Return Within FOURTEEN (14) days from the date of receipt, please contact customerservice@dreams6.com and provide the order number, reason for return and a return e-mail address. Within 72 hours, a Sonny Angel / Dreams USA Customer Support Representative will evaluate your return request and contact you with a RETURN AUTHORIZATION NUMBER (RA#). If your return is accepted (see Defective Return policy above), follow the return instructions provided by our Customer Support Staff, use suitable packing materials (please send it back in a shipping box for safety!), and make sure to write your RA# on the outside of your box. Our Returns Department will refuse orders that are returned without an RA#. Once the return is received, you will be contacted via email. It's that simple. Thanks again for shopping with Sonny Angel / Dreams USA! We'll continue to work hard to make it worth your while to order from us again in the future!

NOTE: The only way to complete an order on Store.SonnyAngelUSA.com is to make payment at the time the order is placed.