As of 10/20/2023: Our contact page is currently experiencing technical issues. Please reach out to us via email at

We thank you for your patience!

Please visit our FAQ page and read the following before contacting us.

Please allow 1-5 business days for replies. Our office is able to answer emails from 8am-5pm EST, Monday through Friday, excluding federal holidays.

If your package was not delivered, please contact the shipping company directly with the tracking number provided in the "Shipping Confirmation Email". USPS UPS FED EX

・SA points are awarded for eligible purchases at the Sonny Angel Official Online Store once per month. If you have not received your points after 30 days, please contact us with your order number.

IMPORTANT: If you do not receive a confirmation email after submitting the contact form, please email us at